COME WORK WITH US

DUTIES AND RESPONSIBILITIES:

• Assist the General Manager with the overall management and administration of the Meskwaki Travel Plaza to increase productivity, profitability, and employee and customer satisfaction;
• Contribute to achieving sales, revenue and performance goals, set by the MI-Support Services Manager, or as delegated by the Chief Executive Officer, or General Manager;
• Oversee grab-n-go food service operation to ensure quality, safety, and profitability;
• Assist in researching and establishing business relationships with vendors and suppliers, as needed;
• Collaborate with the General Manager and the Meskwaki Fuels Department to ensure proper, safe handling and storage of fuels at the Meskwaki Travel Plaza;
• Assist in ensuring compliance of all operational, sales and safety rules, instructions, guidelines, policies, regulations, laws, codes and licensing requirements;
• Assist in the development, implementation, distribution and maintenance of up-to-date operational and administrative policies and procedures;
• Assist in the development and adherence of budgets and financials;
• May assist in monitoring daily competitor retail gasoline prices, and update the pricing schedule, as needed;
• Assist in investigating, managing and addressing customer complaints and difficult situations;
• Help to develop, recommend and implement improvements for processes, increased profitability, and general store improvements;
• Ensure the store is well-stocked and maintained for cleanliness and free of safety hazards throughout the property, including all in-store areas, grounds, sidewalks/walkways and fueling station areas;
• Report POS registers, pin-pad and fuel system errors and failures to the General Manager and maintenance staff or product vendors for assistance and/or scheduling of repairs;
• Ensure POS advertising/signage is properly posted and up-to-date;
• Collaborate with the General Manager to maximize capacity and effectiveness of sales fixtures, models, and visual presentations;
• Oversee and monitor store inventory and shrinkage, and develop and implement inventory control processes along with the General Manager;
• Report and communicate drive-offs, thefts, illegal activities, acts or threats of violence, and destruction of property to the General Manager and/or law enforcement, as necessary;
• Prepare and submit monthly reports to the General Manager, as directed;
• Coordinate with the General Manager and Supervisors to ensure completion of required audit activities;
• Participate in staff recruitment efforts and hire recommendations, to ensure the selection of individuals meeting or exceeding company and customer expectations;
• Provide leadership, training, guidance and teambuilding opportunities to ensure customer service satisfaction is prioritized and demonstrated by all subordinates and staff;
• Assist in supervising, directing and assigning/delegating duties and work schedules for all travel plaza supervisors and employees to ensure adequate staff scheduling and completion of daily assignments and activities, and optimal customer service, including the assignment/re-assignment of supervisors and employees;
• Assist in facilitating monthly supervisor meetings and ensuring information is distributed to all staff via proper chain of command;
• Conduct, oversee and ensure timely completion of departmental Employee Performance Reviews, and evaluations, as necessary;
• Perform employee conduct investigations, and issue corrective and/or disciplinary actions, as needed, or as advised by the MI-Support Services Manager, the Human Resources Director, the Chief Executive Officer, or the General Manager;
• Oversee and monitor cash overages/ shortages and issue corrective actions accordingly;
• Provide guidance and/or direction to supervisors in emergency situations outside normal working hours, as needed;
• Assist the General Manager with maintaining and securing all business and personnel files and records;
• Ensure immediate communication and delivery of personnel matters and documents to the Human Resources Department;
• Collaborate with the General Manager and Marketing Staff in the development advertisements and other promotional activities;
• Report and communicate employee and customer injuries and/or medical emergencies to management and/or law enforcement/emergency medical personnel, as necessary;
• Coordinate, collaborate and assist with departmental requests from Meskwaki, Inc. Management, and Tribal Operations, as directed;
• Other duties as assigned.

REQUIREMENTS:

• Associate’s Degree in Business Management related field and three years of Convenience Store/Truck Stop experience including some management experience, or an equivalent combination of education and experience;
• Must possess strong verbal and written communication skills with the ability to communicate effectively, make quick, well-informed decisions, and provide a high-level of customer service;
• Must understand, exhibit, demonstrate and maintain a high level of professionalism, integrity and ethical workplace conduct and behaviors;
• Must possess strong leadership and organizational skills;
• Must be proficient in MS Office, internet and email;
• Must successfully pass a background check;
• Must successfully pass a pre-employment drug screening.

SUPERVISION: Supervised by the Travel Plaza General Manager

SALARY: Dependent on Qualifications

SUMMARY:

Cashiers are the front-line representatives of the Meskwaki Travel Plaza, providing
welcoming, professional and helpful service, while demonstrating the ability to provide a quick and
accurate check-out process. Duties include the sale of fuel, gifts, tobacco products, deli items, groceries,
and other convenience products, maintaining product stock levels, store cleaning, loss prevention, and
cashier balancing and reporting.

DUTIES AND RESPONSIBILITIES:

• Provide quick, courteous and helpful customer service;
• Greet, interact and assist customers with selection and sales of merchandise;
• Comply with all company rules and policies;
• Operate cash register and payment systems, fueling authorization systems, and CAT weigh scale;
• Perform age verification for sale of tobacco products;
• Responsible for the financial activities of assigned register, including the completion, filing, and
  balancing of cash/credit/charge transactions, casino gas coupons, employee discounts, and
  cashier shift reporting;
• Assist in cleaning and maintenance of interior and exterior areas, such as food and beverage
  stations and dispensers, work stations, shelves, retail products, floors, bathrooms, showers,
  windows, and trucker lounge areas, as assigned;
• Assist in emptying garbage cans, and cleaning, shoveling and treating sidewalks, as necessary;
• Assist in setting-up displays and stocking of products throughout the store, including coolers,
  shelves, counters, food station dispensers, etc., as assigned;
• Assist in cleaning and maintaining gas pump stations, and filling windshield washer fluid and paper
  towels for customer use, as assigned;
• Follow safety protocols, rules, instructions and guidelines;
• Report and communicate drive-offs, thefts, illegal activities, acts or threats of violence, and
  destruction of property to supervisor, management and/or law enforcement;
• Report and communicate employee and customer injuries and/or medical emergencies to
  supervisor, management and/or law enforcement/emergency medical personnel;
• Other duties as assigned.

REQUIREMENTS:

• High school diploma or equivalent;
• Prefer prior work experience in front-line customer service and money handling;
• Ability to read, write, and perform basic arithmetic calculations;
• Must possess strong verbal and written communication skills with the ability to communicate
  effectively, and provide a high-level of customer service;
• Must understand, exhibit, demonstrate and maintain a high level of professionalism, integrity and
  ethical workplace conduct and behaviors;
• Must be available to work assigned shift and other shifts, as needed;
• Must successfully pass a background check;
• Must successfully pass a pre-employment drug screening.

SUPERVISION:

Supervised by the Cashier Shift Supervisor and/or Assistant Supervisor

SALARY:

$13.00 per hour, shift differential: $0.25 per hour-2 nd shift; $0.50 per hour-3 rd shift
Applications also available in the store and at the Meskwaki, Inc. Business Center.
For more information, call Human Resources at (641) 484-9500.

Program Support Assistant

The Program Support Assistant is responsible for providing administrative support to team members through the planning and implementation to a department or series of department within a larger organization. The administrative support includes duties such as answering phones and emails, filing, and managing schedules, while also assisting in budget oversight and event planning. This role specifically serves the department of Pest Control and S. A. F. E.

Supervisory Responsibilities:                                         F.S.L.A. Classification: 

• None.                                                                      Exempt

Duties/Responsibilities:

• Welcomes visitors.
• Answers phones and responds to emails.
• Manages the Program Manager’s calendar.
• Schedule’s appointments and meetings for staff.
• Maintains office calendars and sends out reminders of impending appointments.
• Processes payments for vendors, suppliers, and clients as required.
• Processes invoices and sales orders.
• Assists with typing up reports and letters as required.
• Proofreads, files, and maintains office records.
• Attends staff meetings and takes minutes.
• Acts as a liaison between different departments.
• Keeps main office neat and organized.
• Inventories supplies and reorders as necessary
• Proficient with Microsoft Office suite or related software.
• Excellent organizational, time management and prioritizing skills.
• Performs other duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent customer services skills.
• Demonstrates excellent interpersonal skills and professional demeanor.
• Pays close attention to detail.
• Demonstrates familiarity with basic office equipment such as fax machines and intercom systems.
• Works well with a range of different individuals.

Education and Experience:

• An Associate Degree in Business or related field required.
• One to three years of related experience in business, customer service, or related field preferred.

Physical Requirements:

• Moderate physical activity such as walking, standing, and light lifting is involved in many daily activities.
• The majority of time will be spent in a temperature-controlled office setting.
• Must be able to lift 15 pounds at times.

Salary:

Range 36,000 to 45,000 dependent on qualifications.

Direct Report:

Program Manager of Specified department – Pest Control Service Manager.

CLASSIFICATION: Non-exempt 

DUTIES AND RESPONSIBILITIES: 

• Ensure safe and responsible transportation and storage of fuels according to regulations, and  safety and environmental standards; 
• Pick-up fuel loads at Magellan Pipeline Company terminal and deliver to the Meskwaki Travel  Plaza; 
• Comply with Iowa Department of Transportation regulations and requirements for interstate  transportation of fuels; 
• Assist in compliance with truck and trailer inspection and operational requirements; • Comply with all Employer and DOT-FMCSA (Department of Transportation-Federal Motor  Carrier Safety Administration) Drug and Alcohol testing requirements; 
• Complete all driver logs and documentation, as required; 
• Assist in monitoring fuel levels at the Meskwaki Travel Plaza to ensure adequate availability of  fuels and to determine the amount and type of fuel needed for delivery; 
• Comply with local and federal fuel transportation and storage requirements; • Adhere and comply with departmental safety standards and requirements; • Maintain licensure, training requirements/certifications and comply with all alcohol and drug  testing requirements;  
• Assist Meskwaki Travel Plaza Management with inspections and compliance with fuel storage and handling requirements, as directed by the Fuels General Manager; 
• Assist in performing routine cleaning, maintenance, diagnostics and repairs of trucks, trailers,  equipment, machinery and instruments; 
• Inspect completed maintenance and repairs to verify compliance of specifications, regulations,  company standards, and safety standards; 
• Notify Fuels General Manager of potential safety hazards and violations; 
• Other duties as assigned. 

REQUIREMENTS: 

• High school diploma or equivalent, and 2 years of over-the-road tanker truck driving  experience; 
• Must possess and maintain a valid CDL-A with Tanker and Hazmat Endorsement; • Must obtain Medical Examiner Commercial Driver Medical Certification; 
• Must possess a clear driving record and be insurable by our insurance provider; • Must possess knowledge of applicable Federal, State and Local regulatory requirements for  handling, storage and transportation of refined fuel and/or crude oil products; • Excellent interpersonal skills, strong oral and written communication; 
• Must pass pre-employment and random alcohol and drug testing;
• Must successfully complete background investigation. 

PHYSICAL REQUIREMENTS:  

• Must be able to reach with arm and hands to perform inspection, maintenance and repair duties  when needed. 
• Must be able to frequently bend, stoop, twist, kneel and squat; 
• Must be able to frequently use hands to grasp, handle, and feel; 
• Must be able to climb up and down steps, and balance to access and amount equipment; • Must be able to frequently lift 50 pounds without assistance. 

SUPERVISION: 

• Supervised by the Fuels General Manager 

COMPENSATION:  

• $325 pay per load base salary, and $17.00 hourly rate for non-drive/non-load/non-delivery time  worked